Terms of Service

1.1. "Account" means the central operational system instance, dashboard nodes, and data ledgers provisioned for the Customer upon registration.

1.2. "Agreement" means this Master SaaS Agreement, including any executed Order Forms, our Customer Data Processing Addendum (DPA), and our Cookie & Tracking Technology Policy.

1.3. "Consumer" means an individual acting for purposes that are wholly or mainly outside that individual's trade, business, craft, or profession, in accordance with the UK Consumer Rights Act 2015.

1.4. "Customer" means the entity or individual registered to the Account, encompassing both Commercial Clients (B2B) and individual Consumers (B2C).

1.5. "Customer Data" means all text, files, lead pipelines, communication logs, and programmatic variables uploaded or processed natively within the Platform by the Customer or its End Users.

1.6. "Fuel Consumption" or "Utility Fees" means the consumption-based expenses incurred dynamically via active platform output layers (including outbound/inbound telephony channels, SMS segments, messaging transmissions, email server triggers, and AI Compute Tokens).

1.7. "Order Form" means any digital check-out interface, signature-ready order document, or billing schedule through which the Customer selects and authorizes a subscription tier.

1.8. "Platform" means the cloud-hosted operational operating system environment, structural database management layout, integrated modules, and UI dashboards operated under the Data Compass brand footprint.

1.9. "Subscription Fee" means the recurring foundational platform fee authorized by the Customer on their applicable Order Form or checkout page.

2.1. Licence Scope: Subject to compliance with this Agreement and timely payment of all Subscription and Utility Fees, Data Compass grants the Customer a non-exclusive, non-transferable, revocable right to access and use the Platform during the active term.

2.2. The Seat Paradigm: Where an authorized Order Form or checkout page dictates an "unlimited seats/users" allocation for a given product tier, Data Compass guarantees zero per-seat pricing penalization for that specific subscription. Log-in credentials must be assigned uniquely to individuals and cannot be shared concurrently across multiple unverified operational entities or unlinked users.

2.3. Account Integrity: The Customer is uniquely liable for all actions executed under their Account dashboard. The Customer shall notify Data Compass immediately at data@datacompass.co.uk if any credential leak or unauthorized data entry is detected.

3.1. Payment Commitments: The Customer shall pay all Subscription Fees and Utility Fees detailed on their applicable Order Form or checkout terminal. Commercial fees are quoted exclusive of Value Added Tax (VAT), which shall be added to invoices at the prevailing regulatory rate. Where a transaction is processed directly with a consumer (B2C), the final localized consumer pricing inclusive of mandatory consumer taxes will be explicitly displayed at checkout.

3.2. No Fixed Pricing Presumption: The Customer acknowledges that Data Compass operates multiple tiered configurations, product layouts, consumer packages, and feature matrices. The pricing applied to the Customer's Account is governed exclusively by the specific Order Form or checkout selection accepted at the point of transactional launch. Data Compass does not enforce a single fixed price across all operational products.

3.3. The Utility "Fuel" Consumption Engine: Over and above the baseline software Subscription Fee, the Customer pays dynamically for the underlying communication and data assets consumed by their system operations. Telephony minutes, SMS delivery segments, outbound email delivery layers, and AI Compute Tokens are processed on an infrastructure-as-a-utility model and billed securely as used.

3.4. Automated Auto-Renewal Framework: To protect your operational continuity and isolate your data from systemic truncation, all subscriptions auto-renew automatically on a rolling cyclical basis (e.g., monthly or annually) matching your original registration period. The Customer authorizes Data Compass to securely collect the corresponding Subscription Fee and accrued Fuel Consumption balances utilizing the primary credit token or bank card anchored to the Account billing interface.

3.5. Price Adjustments: Data Compass reserves the right to adjust Subscription Fees or communication utility matrices upon thirty (30) days' written notice. Continued platform use following the notification window indicates binding acceptance of revised billing structures.

3.6. Non-Payment and Dunning Escalation: If a transaction failure occurs, Data Compass initiates automated dunning retry protocols. If a balance remains unpaid for seven (7) days past the billing node, Data Compass reserves the absolute right to suspend programmatic platform routing without further notice, isolating access until balances are settled.

4.1. Ecosystem Architecture: The Platform operates as an integrated native layout designed to collapse complex software spend and replace fragmented software layers (The Frankenstack). The environment leverages state-of-the-art underlying cloud container clusters to maintain runtime stability.

4.2. No Engineering Fabrication: The Customer acknowledges that the structural features, workflow triggers, and database sync tools within the Platform are engineered as advanced, logic-driven structural workflows anchored onto our native cloud infrastructure partner ecosystem. The system does not constitute, nor do we claim to deploy, custom-built standalone neural net forecasting frameworks or independent engineering server networks.

4.3. Unified Revenue Core Boundaries: The Unified Revenue Core module provides a high-performance contract-to-cash pipeline accelerator, digital signature framework, and payment-triggered automation environment. The Customer explicitly understands and agrees that this module does not constitute automated accounting, CPA reporting, bookkeeping, or statutory tax-filing compliance software. All formal balance sheet tracking, corporate accounting, and financial ledger validation must be executed via external, accredited financial frameworks. Data Compass assumes zero liability for regulatory tax calculations or financial reporting accuracy.

5.1. Spam Transmission: Deploy the platform to send unsolicited marketing messages, bulk SMS arrays, or unsolicited emails violating PECR, the UK Data Protection Act 2018, or consumer protection guidelines regarding digital harassment.

5.2. Infrastructure Abuse: Overburden or disrupt the platform's routing mechanisms by running automated scripts that send more request queries to our servers in a given time frame than a human operator could reasonably produce.

5.3. Scraping or Reverse Engineering: Attempt to read, copy, decompile, scrape, or reverse-engineer the source code or architectural layout of the Platform.

5.4. Unverified Industries: Deploy the communication layers to manage restricted or high-risk sectors (including unverified credit repair schemes, predatory lending, illegal substance marketing, or deceptive gambling pipelines) which threaten the systemic IP reputation and blocklists of our communication routing pools.

6.1. Platform Property: Data Compass and its upstream infrastructure licensors retain absolute title, trademark control, trade secrets, and intellectual property rights over the software layout, platform logic, design frameworks, and codebase. No title passes to the Customer under this Agreement.

6.2. Customer Data Ownership: The Customer retains absolute ownership of all intellectual rights and title over the Customer Data. The Customer grants Data Compass a limited, royalty-free, non-exclusive license to host, process, transmit, and display Customer Data strictly to the extent required to execute the operational workflows, provide customer support tracking, and ensure platform health.

7.1. Data Governance Addendum: All processing of Personal Data occurs in compliance with our incorporated Customer Data Processing Addendum (DPA) and the provisions of the UK GDPR.

7.2. Absolute Non-Exploitation of Data: Data Compass explicitly reinforces that it receives no personal data as currency. We do not sell, rent, lease, or commercially trade Customer Data with external marketing clearing houses. Your pipeline data remains confidential and secure to your account silo.

8.1. As-Is Provisioning: Subject to Section 12 (Consumer Statutory Provisions), the Platform is provided to the Customer on an "as is" and "as available" basis. To the maximum extent permitted under the laws of England and Wales, Data Compass disclaims all other warranties, express or implied, including satisfactory quality or fitness for a particular purpose.

8.2. Maintenance Intervals: Scheduled backend optimization procedures are executed during off-peak windows to minimize operational drag. Data Compass will provide advance notification of planned downtime where commercially viable.

8.3. Downstream Telephony/Network Exclusions: Because telephony, SMS segment routing, and email deliverability layers rely on major third-party telecommunication carriers and global web infrastructure networks, Data Compass does not warrant that data packets will deliver with zero latency. Carrier network outages, filtering updates, or algorithmic blocklists deployed by local telecommunication networks are completely external to Data Compass and do not constitute a breach of this Agreement.

9.1. Uncapped Losses: Nothing in this Agreement shall exclude or limit either party's liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be lawfully restricted under English law.

9.2. Exclusion of Consequential and Indirect Damages: Subject to Section 9.1, Data Compass shall under no circumstances be liable to the Commercial Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for: loss of corporate profits; loss of sales, business opportunities, or pipeline contracts; operational business interruption; loss or corruption of Customer Data; or any indirect, incidental, special, or consequential financial losses.

9.3. Absolute Financial Cap: Subject to Sections 9.1 and 9.2, Data Compass's total aggregate liability to a commercial entity arising under or in connection with this Agreement shall be strictly limited to a financial sum equal to the total Subscription Fees paid by the Customer to Data Compass during the three (3) month window immediately preceding the specific event giving rise to the claim.

10.1. Foreseeable Loss and Damage Only: If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable.

10.2. No Business Loss Coverage: We only supply the platform to you as a consumer for domestic and private use. If you use the platform for any commercial, business, or re-sale purpose, our liability shifts completely to the parameters defined in Section 9.

11.1. Commercial Indemnity: Commercial B2B Customers shall indemnify, defend, and hold harmless Data Compass Ltd against any third-party claims, legal actions, regulatory penalties, fines, or losses arising directly from a material breach of Section 5 (Acceptable Use Policy), or allegations that Customer Data infringes the intellectual property or data privacy rights of a third party.

12.1. Statutory Rights: As a consumer, you possess certain statutory rights under the Consumer Rights Act 2015 (e.g., that digital content must be of satisfactory quality, fit for purpose, and as described). Nothing in this Agreement is intended to affect or diminish these legal rights.

12.2. Right to Cancel (Cooling-off Period): Under the Consumer Contracts Regulations, consumers generally possess a right to cancel a digital service within fourteen (14) days of purchase. However, by checking out, executing your order form, and logging into the active Data Compass platform, you explicitly request and instruct Data Compass to begin streaming the digital services immediately and acknowledge that your right to a 14-day cooling-off cancellation period is waived once the digital content delivery begins. You retain the standard rolling monthly cancellation rights defined in Section 13.

13.1. Operational Term: This Agreement commences on the date of Account activation and continues concurrently with your billing cycle until formally terminated under this section.

13.2. Cancellation Rights: The Customer (B2B and B2C) may cancel their rolling subscription by providing formal written notice via their dashboard billing controls or via explicit confirmation to data@datacompass.co.uk at least seven (7) days prior to the next scheduled renewal node.

13.3. Post-Cancellation Ledger Lifecycle: Upon formal termination or expiration of the subscription, access to the active dashboard is closed. Data retention, extraction, and automated ledger deletion will be processed securely in accordance with Section 10 of our Customer Data Processing Addendum (DPA).

14.1. Jurisdiction: This Agreement, and any dispute or claim arising out of it (including non-contractual disputes), shall be governed exclusively by and construed in accordance with the laws of England and Wales.

14.2. Commercial (B2B) Dispute Resolution: Commercial entities agree that if executive negotiation fails, the parties submit unconditionally to the exclusive jurisdiction of the Courts of England and Wales.

14.3. Consumer (B2C) Dispute Resolution: If you are a Consumer living in the UK, you can bring legal proceedings in respect of the services in the courts of England and Wales. If you live in Scotland you can bring legal proceedings in either the Scottish or the courts of England and Wales. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the courts of England and Wales.